- Theft of
- Theft from
- Malicious Damage
- Cognitive Interviewing
- Low Value Vehicle Scheme
We specialise in the prompt acquisition, collation and presentation of information. We maintain an objective approach to any investigation and always bear in mind that our file may end up in the hands of the Financial Ombudsman Service.
On day one, your insured is sent a guide explaining our role and what they can do to assist their claim progress.
Every vehicle claim is the subject of a pre-interview desktop enquiry to cross check information provided on file or by the insured – we prepare for the interview. We access numerous databases and counter fraud intelligence networks prior to interview and during the claim lifecycle to ensure we obtain comprehensive information.
You can specify a face to face interview with the insured or a cognitive telephone interview with all calls recorded and stored in a secure environment. For lower value vehicles, we provide a special scheme that focuses on managing the claim outcome based upon available information, supporting documentation and financial considerations.
Our focus on the acquisition of verifiable FACTS enables us to compile a fair, balanced and objectively worded report commenting on all aspects of the claim. Reports can be tailored to your specific requirements.
Call us now on: 08453 8888 10or Send us an e-mail