V5C Registration Certificate

If the Registration document has been lost / stolen, please make application to the DVLA for a copy without delay.

The DVLA may not be prepared to send you a new V5C if the vehicle has been stolen (to do so would arguably be reckless) but they will issue a microfiche of your last application, the request that caused you to be the keeper.  This can take time, so do not delay.

we are often asked “can you not acquire this information and confirm I am the keeper” and the answer is ‘not promptly, not electronically’.  We have access to keeper data at the date of an event (KADOE) but the DVLA will not extend this access to your situation – trying to prove that you are the keeper. the exchange with the DVLA was as follows and we await a response:

  • An extract from an email from CMA to the DVLA:

There is a misunderstanding, I am not asking about keeper details where fraud is suspected – I have this access. If I have grounds to suspect fraud, I will evidence this and make application.

Evidence a vehicle is stolen is a simple matter, more so that evidencing an RTC; likely DVLA have (or should have) evidence of this – a stolen marker against the VRM. Additionally, we cite claim details.

In the absence of a V5c we do not know whether the insured is or is not the keeper.  We can get a good indication, for example, we will ask when they became the keeper (we will check the VRM on registers), from where they acquired the car etc.  But ascertaining whether they are the keeper is only something that can be addressed by the DVLA as the single source of the data

I wish to obtain the KADOE.

If this is the insured, great … we know their details, we will hold far more personal information about them that the DVLA.

If this is another, then there is a potential problem – please note that I mean ‘potential’; I am not suggesting that this is grounds to allege fraud but it will, subject to the circumstances, give rise to concern and suspicion. Much of my time is spent ensuring that there is no reasonable, honest explanation for situations that arise; addressing anomalies is necessary, required.  I do not understand the DVLA’s concern about returning a different keeper; they could well be an innocent party – either a previous keeper or the current one!  A v5c displays current and past keeper – if the insured is the keeper held by the dvla and they are able to acquire a v5c we will obtain the previous keeper’s details.  If the insured is not the keeper and never would be, then there is a problem and I believe the DVLA would assist us to address this

I hope this clarifies my request

  • From the DVLA to CMA:

As you say:

In the absence of a V5c we do not know whether the insured is or is not the keeper.  We can get a good indication, for example, we will ask when they became the keeper (we will check the VRM on registers), from where they acquired the car etc.  But ascertaining whether they are the keeper is only something that can be addressed by the DVLA as the single source of the data

You can request this information via our manual verification / confirmation service.  You already have ‘alleged’ keeper information and DVLA can verify whether this is correct.

The comment “I suspect that Mr Swift’s experience in the field makes this more than a ‘gut feeling’, but DVLA require hard evidence” intended no offence.  DVLA appreciate that you are qualified in your field and are requesting legitimately. However,  DVLA could be in breach of the Data Protection Act if information were to be released electronically for this purpose as the information returned could be seen as being excessive.

I appreciate that this is not the answer you want but unfortunately until DVLA build an electronic system that can verify information then this request will continue to be refused.

  • From CMA to the DVLA:

Thank you – as per my previous emails I would like to address, to change.  It makes no sense from a claim, DVLA or victim/ insured perspective.

Who is the head of policy, what is their email address?

If I cannot change the situation, so be it but I want to be able to explain to a victim of crime and / or insurer that the DVLA do not permit electronic access in such a situation and that my arguments have fallen on deaf ears /… that I have done more than most in our position and exhausted the subject with the DVLA … possibly this is a matter for the likes of my MP?

One such case arose yesterday and I found myself telling the client that access for the purpose was not permitted.  They too find this hard to believe.

 

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