Claims Management  Adjusting Ltd

Claims Management Adjusting Ltd

all things vehicle claims

CMA Services

“There is no substitute for experience.” It is with good reason we are ‘All Things Vehicle’; for 25 years we have been under the same management. What are we doing right? CMA has never sought to...
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Vehicle Information

Since the mid-1990’s CMA has resolved claims relating to vehicle title and diminution in value disputes. We have a comprehensive and unique understanding of the vehicle data environment.   We also have comprehensive vehicle data knowledge;...
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About Us

CMA is proud to be the UK’s oldest vehicle claims specialist.  How proud?  Our Mission Statement is here and having been with the company since its formation in 1994, on our 25th anniversary our MD’s...
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Contact CMA

Claims Management & Adjusting Ltd Rear of 39-41, High Street West Malling Kent ME196QH Tel: 01732 220750 Email: Registered in England & Wales, our registered office is as above, registration # 02955406. We are...
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CMA Services

Claims Management & Adjusting Ltd. (C.M.A.) is the UK’s oldest company of loss adjusters specializing in vehicle-related claims. We pride ourselves on the personal, individual touch.  A claim for a vehicle owner/user is often traumatic resulting in distress, inconvenience, and financial hardship.

Vehicle Theft
CMA started life in 1994 and was known for addressing vehicle theft claims. We have a wealth of experience in the arena. A director is a member of IAATI.

We all hope that a stolen vehicle, for example, will be found undamaged by the police, and returned to the owner promptly however, this is less common these days.  Read more here.

Road Traffic Collisions (RTC)
1995 saw our expertise utilized by World in Action as we assisted with the investigation of a notorious ARC (accident repair centre).  Subsequently, we have been asked to help establish liability and quantum in 1,000’s of vehicle collisions, spills, and fires that have resulted in everything from minor damage to major incidents, on occasions, fatalities.  Read more here.

Third-Party Property Damage (TPPD)
On occasions, the total loss vehicle is the least of an insurer’s worries … the property they strike can be more costly and time-consuming to resolve.

Read more here.

Strategic Road Network (SRN) Claims – Motorway Collisions, Spills & Fires
Having caused some contractors to change their practices, we are now moving to an era of National Highways controlled claims. The issue is less the rates utilized and more the amount of them applied!

Read more here.

Local Authorities – Damage to ‘Street Furniture’
Commonly engaging the same contractors as Highways England – similar problems arise.

Read more here.


Vehicle Data Services
Our understanding of vehicle information not only means we can promptly identify anomalies, but we have also put our expertise to good use, discretely and seamlessly monitoring any VRM associated with an instruction. 

Read more here.

Stolen, Financed & Total Loss Vehicles
Whilst the significance of these may not at first be apparent, since the mid-90’s we have handled 100’s of claims for title disputes (theft & finance) and diminution in value claims – we have long assisted innocent purchasers of vehicles which turned out to have an adverse history to resolve disputes.  This has helped our comprehensive and unique understanding of vehicle documentation, processes, and data that are use din our day-to-day claims handling.  Read more here.


Insurers approximately £1.44bn out of pocket due to vehicle thefts

Following last month’s revelation that 101,198 vehicles were stolen in England and Wales in 2021, we have highlighted the soaring cost to insurers: nearly £1.5 billion a year and rising. Our Freedom of Information Act (FoIA) request revealing the Home Office’s 101,198 figure has caused quite a stir. It is …

National Highways £300,000 Overpayment From the Public Purse

National Highways’ failure to audit a £440,000 bill from Amey has cost the public over £300,000! The costs arose from a collision; a vehicle struck Higham Road Bridge, Northampton which passes over a railway line.  Emergency attendance was required and the damaged wall needed reinstating to protect road and rail …

Highway Code Update

Promoting a more “mutually respectful and considerate culture of safe and effective road use that benefits all users.” Much of the new rules are common sense and likely conduct practiced by most. Most drivers are in cars – metal boxes that can accelerate quickly and travel at speeds that can …

Car Crime Conundrum

Vehicle Theft: with or without keys? A figure indicated 93% of vehicle thefts were ‘keyless’, also known as ‘relay bypass’ – source (fleetnews) : ‘The analysis also reports another annual increase in keyless car thefts, now standing at an all-time high of 93%.’ Other vehicle theft statistics (Aviva) convey: 36% …

Catalytic Converters Thefts Surge

‘the rising prices of precious metals could make you and your car a target for organised crime’. Read more: – Which? Data from 25 police forces across England, Wales and Northern Ireland obtained by consumer organisation Which? reveals incidents of catalytic convertors* thefts surged 104% between 2019 and 2020.  …

01/06/2021 – Pre Action Protocol for Personal Injury Claims

31/05/2021 – The personal injury claims process is changing for people who suffer lower value injuries as a result of road traffic accidents (RTAs). Turning on a sixpence, we at CMA have long enjoyed the challenges of addressing portal claims within the prescribed timescales. The new portal for road traffic …