About Us

CMA is proud to be the UK’s oldest vehicle claims specialist.  How proud?  Our Mission Statement is here and having been with the company since its formation in 1994, on our 25th anniversary our MD’s comments can be read here.

Established in 1994, Claims Management & Adjusting Limited (CMA) specialise in the management, investigation and resolution of vehicle-related insurance claims, particularly complex theft, collision and personal injury:

  • Vehicle Theft
  • Road Traffic Collisions (RTC)
  • Third-Party Property Damage (TPPD)
  • Strategic Road Network (SRN) Claims – Motorway Collisions, Spills & Fires
  • Local Authorities – Damage to Street Furniture
  • Vehicle Data Services
  • Stolen, Financed & Total Loss Vehicles

Our clients include major insurance companies, the self-insured (generally those with a large excess), solicitors, claims handling organisations and brokers.

Software, Security and The Data Protection Act

CMA’s bespoke claims handling software – CHandler – is a powerful tool designed in-house specifically for the vehicle insurance environment. We put information security at the heart of our approach and operate in a Microsoft ‘bubble’.

While others simply comply with the Data Protection Act (DPA), at CMA we actively embrace it, engaging with the legislation, it and utilising it to the benefit of our clients.

Fundamental to CMA’s success is an underlying respect for the truth; – fair and balanced reporting, anchored on facts and supported by professional customer service.

While others simply comply with the Data Protection Act (DPA), at CMA we actively embrace it, engaging with the legislation, utilising it to the benefit of our clients.

Fundamental to CMA’s success is an underlying respect for the truth; fair and balanced reporting, anchored on facts and supported by professional customer service.

Highest DVLA assurance rating

CMA is proud to hold a green final assurance rating – the highest possible award from the Driver and Vehicle Licensing Agency (DVLA) for use of its vehicle Keeper at the Date of an Event (KADOE) service. It is audited every two years for the rating on criteria including validity of data requests, data management and data security.