Call or Visit


Malling House
Town Hill
West Malling
Kent ME196QL

Monday – Friday: 9AM – 5PM

08453 888810 / 01732 220750. When you call us we capture Calling Line Identification (CLI) information. This is the phone number you are calling from (if it is not withheld). We hold a log of the phone number, date, time and duration of the call and audio record the call itself.

We use this information to understand the demand for our services and to improve how we operate. We may also use the number to call you back if you have asked us to do so, if your call drops, or if there is a problem with the line. We may also use it to check how many calls we have received from it and for evidential purposes. Other staff may also listen in during your call for training, quality assurance or investigative purposes.

General Inquiries: email