Claims Management & Adjusting Limited (CMA) is now recognised as one of the industry’s leading adjusters for the management, investigation and resolution of insurance claims. A niche operator, CMA has built a time-honoured reputation for handling complex theft, accident and personal injury claims requiring careful investigation, efficient case management and fair, balanced reporting.

CMA was formed in 1994. In 2006, Philip Swift, a director from the company's inception,  completed a management buy-out of the business and began a continuous improvement in its claims handling and investigation processes.

The company now represents over 20 insurance companies, self-insured (generally those with a large ‘excess’), solicitors, claims handling organisations and brokers. With a national network of over 70 field agents, CMA handles many claims from start to finish, often difficult, complex cases with questions surrounding liability, value and validity. CMA is in constant communication with law enforcement bodies and industry groups to ensure both client and consumer are represented in the drive to improve efficiency and veracity in the claim lifecycle.

The company’s success in providing the insurance industry with consistently high quality investigations and claims handling, together with exemplary customer care and turnaround times is reflected in its consistent growth. 

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CMA meets the requirements of ISO 9001 which provides quality management systems that are of real benefit to our organisation, helping us to manage our business effectively and put in place best practice methodology.  We provide customer satisfaction, staff motivation and continual improvement.  CMA has demonstrated that it can meet the regulatory requirements and apply the system effectively to be of real benefit to our customers and their clients.

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 CMA minimize how their operations (processes, etc.) negatively affect the environment.  We have adopted ISO 14001 to improve resource efficiency, reduce waste and costs.  We wish to assure clients and employees that our environmental impact is being monitored and improved upon where possible.


“Claims handling has moved on at such a pace over the last decade and CMA have moved with it, in some instances been ahead of the game. It is no longer sufficient to have a network of statement takers who can knock on doors, ask questions and record answers. Similarly using voice stress analysis or cognitive interview approaches are fine in the right hands and if the appropriate questions are asked. The tailored service CMA provide and the support facilities ensure that they are the complete package for us.”
— Client

What We've Achieved

  • At CMA we believe our primary objective is to protect and enhance our client’s reputation. To achieve this we have developed a professional, systemised approach, combining meticulous process with a ‘human touch’.

    Each instruction we receive is personally allocated to a handler based not just on workflow but the skill-set, specific knowledge and personality of the individual, who ‘owns’ that claim from start to finish.

    We apply our core belief of ‘getting to the truth’ in each case we handle, ensuring that the difficult questions are answered and that verifiable FACTS are obtained.

    Each report we compile is fair, balanced and supported by objective FACT. Our superior claims ROI supports this holistic approach.